Fashionnovana Terms of Purchase
1. Acceptance of Terms
By using the Fashionnovana website to make purchases, you signify your acceptance of these Terms of Purchase. If you do not agree with these terms, refrain from using the Site for any purchases.
2. Product Listings and Pricing
- The product descriptions, images, and prices presented on the Site are intended to be as accurate as possible. However, we do not guarantee absolute precision. In case of any discrepancies between the product received and the online description, you may initiate a return within the stipulated return period.
- Product prices are determined by the amount displayed on the Site at the time of order placement. Prices are subject to change without prior notice, and we are under no obligation to provide price adjustments or refunds for orders placed before a price change.
3. Order Placement and Processing
- When you place an order, it constitutes an offer to buy the selected products. We will send you an order confirmation upon receipt, but this does not signify acceptance. Your order is considered accepted only when we send a shipping confirmation email, at which point the purchase contract is formed.
- Prior to order shipment, you can attempt to modify order details such as shipping address or quantity by contacting our customer service. However, we cannot guarantee successful modification, depending on the order's processing stage.
- You can cancel an order at any time before it is accepted. Once the order is accepted and shipped, you must follow our return policy to initiate a return.
4. Shipping and Delivery
- We are committed to processing and dispatching your order within 1 - 3 days (excluding holidays and special circumstances). After shipment, delivery is expected within 3 - 5 days to your specified address. Delivery times may vary based on the destination and logistics conditions, and we are not responsible for delays caused by force majeure.
- We offer shipping worldwide. However, for some remote areas with special logistics limitations, any resulting extra fees will be notified to you in advance.
5. Returns and Refunds
- You have a 180 - day return window. If you are dissatisfied with your purchase, you can initiate a return request within 180 days from the date of receiving the product. The returned product must be in its original packaging, with tags intact, and unused, unwashed, and undamaged.
- To initiate a return, contact our customer service to obtain a return authorization and return address. Once we receive and inspect the returned product, we will process the refund within a reasonable time. The refund will be returned to your original payment method, and the time for the refund to reach your account may vary depending on the payment institution.
- The return policy does not apply to customized products, products marked as "clearance" or "non - returnable", and products that are not suitable for return according to hygiene regulations (such as intimate apparel), unless there are quality issues with these products.
6. Product Quality
- We strive to provide high - quality products. If you receive a product with quality issues, contact our customer service as soon as possible. We will provide replacement, repair, or refund services based on the specific situation.
- To protect your rights and interests, carefully inspect the product upon receipt. If there are obvious quality issues, note them upon signature and refuse to sign, and contact us immediately.
7. Payment Methods
- We support various common payment methods, including credit cards, debit cards, and third - party payment platforms (such as PayPal). When making a payment, ensure that the payment information provided is accurate. You are responsible for any transaction failures or issues caused by incorrect payment information.
- We implement secure payment processing measures to protect your payment information. However, we are not responsible for payment risks caused by personal reasons such as disclosure of payment passwords.
8. Intellectual Property
All product images, text descriptions, trademarks, and logos displayed on the Site are protected by intellectual property laws. Without our written permission, no one may reproduce, distribute, use, or modify them.
9. Amendments to the Terms
We reserve the right to modify these Terms of Purchase at any time based on business development and legal requirements. The revised terms will be published on the Site and will take effect immediately. Please review these terms regularly. Continuing to use the Site for purchases after the terms are amended indicates your acceptance of the revised terms.
